Managed Services

Time is precious and many businesses cannot justify the expense of an up-to-date, fully-trained, in-house IT specialist. For many businesses this means that IT infrastructure and maintenance occurs after the damage has been done.

Micronet Systems offers a selection of core IT services from Managed Services and Support, IT Project Services and Implementation, Disaster Recovery Design and Support, Network Installation Services and Network Security.

With the Managed IT Service program offered by Micronet Systems, businesses gain a proactive approach to IT. Micronet’s expertise and resources focuses on improving the productivity and efficiency of the IT department, so business owners can concentrate on their business and not IT.

Micronet’s Managed Services program offers:

• SLA’s & Guaranteed Response Times
  
  
• 24x7 or standard business hours helpdesk
  
  
• On-line Helpdesk and job tracking
  
  
• Scheduled IT Maintenance visits
  
  
• Preventative Maintenance Schedules
  
  
• System Health Reviews
  
  
• Ad Hoc IT Support calls and training
  
  
• Secure Remote Support
  
  
• Regular IT consulting meetings
  
  
• Lower support costs
  
  
• Dedicated engineers
  
  
• Complete documentation of IT systems