Back Order Management

The MDS Back order management module ensures customer orders are never lost, and improves your ability to provide accurate, up-to-date information on the status of individual orders.

The back ordering system in MDS integrates automatically with the sales invoicing, purchasing and debtors system, when there is insufficient stock to satisfy customer orders.

Individual customers can be flagged not to have back orders created at any time. Alternatively, you can enter back orders directly in the order entry/ back order system. This would be the regular procedure where stock is not carried, or when items on the customer’s order are not available

Using this method, you can also enter the customer committed delivery date and the nominated supplier details. MDS can then create and fax purchase orders from this information automatically.

As goods are received from suppliers, MDS can display customer backorders so that the operator has the option to pre-allocate any deliveries. Alternatively deliveries can be received into stock and then manually or batch allocated to customer back orders.

During this allocation process you have the option to allow part shipment of orders or to combine multiple back orders to one delivery. Picking slips, consignment dockets, box labels and invoices can be printed after the allocation.

Serial numbered stock, “use by” stock, or batch/dye lot” stock can be allocated to back orders. MDS is equipped with detailed back order reports and inquires, so that you can interrogate the status of any back order instantly. All reports and inquires can be allocated to back orders. MDS is equipped with detailed back order reports and inquiries, so that you can interrogate the status of any back order instantly. All reports and inquiries can be produced by item, order number or customer.

General Features

m	Multiple back orders allowed to one invoice.
m	Can show individual order number.
m	Specific order “added text” can be carried over all delivery dockets.
m	Items are automatically priced as entered on the order. All prices can be overwritten.
m	NINV or non-inventory items can be added as required. The description, cost and selling prices can be entered.
m	Multiples of items can be entered on the one back order with different delivery datesm, quantities and prices.
m	Multiple order pages can be entered.
m	Back order “confirmations” where sale / order acceptance terms can be printed.
m	Up to 10 “user defined” questions can be created and entered on an order such as “courier”, “job number”, order taken from”, “Order weight” etc.
m	Forward orders can be entered.